CERTIFIED DENTAL PRACTICE COORDINATOR

At ACE Courses, we recognise that the true success of a dental practice extends beyond clinical excellence — it lies in creating an exceptional patient journey from the very first contact to the completion of treatment.

The Certified Dental Practice Coordinator Programme is designed for forward-thinking practices that want to elevate communication, trust, and conversion rates through structured, empathetic coordination. Over six intensive days, you’ll gain the skills to turn enquiries into treatment opportunities, master effective consultation and follow-up systems, harness digital technology for case presentation, and apply measurable KPIs that drive sustainable growth.

This transformative course empowers coordinators, receptionists, nurses, hygienists, therapists, and managers alike to deliver a seamless, high-quality experience that reflects the very best of modern dentistry.

6 days Course

Course Dates and Costings
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Eligibility

Suitable for:

Receptionists
Existing TCOs
Dental Nurses
Practice Managers
Hygienists and Therapists

6-day programme which will lead to a qualification:

Certified Dental Practice Coordinator

One Practice Manager or Principal can attend for free with 3 enrolled staff members

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Melonie Prebble

Melonie qualified in 1995 as a Dental Hygienist and Therapist at The London Hospital. Her
career spans over 30 years in the dental industry. Since qualification she has been enhancing her skills and contributing to the profession.

Predominantly Melonie works in private practice as a dental therapist and provides in house
practice training and consultancy based around preventive practice. Her studies have taken
her abroad on many occasions, and lead to her to attend the Dentsply Sirona Ultrasonic Training Institute (USTI) in Europe and the USA, allowing her to subsequently provide
Cavitron training programmes here in the UK.

Her experience working with a wide range of practices led to an interest in business development skills so, to support this she became qualified as a Master Neuro Linguistic Programming Coach in 2013 and is DISC Flow certified. This additional training enables her
to support professionals and practices in reaching their business goals with a focus on people.

Gemma Seddon

Gemma, known to most as Gem, has nearly 30 years’ experience working within dentistry and has built her career around improving patient experience and supporting dental teams in their day-to-day roles.

She began her journey as a dental nurse and, over the past 29 years, has worked across many areas of practice life including front of house, management, treatment coordination and business development. This breadth of experience gives her a genuine, practical understanding of how dental practices function and how patients experience care as they move through the practice.

Gem currently works as Business Development Manager and Patient Coordinator at Alderley Edge Dental, alongside supporting practices across the UK both in person and remotely. Remaining actively involved in practice allows her to stay closely connected to the realities of modern dentistry and the evolving patient journey.

Through Dental Gem Consultancy, Gem works with practices to strengthen communication, support clearer treatment conversations and build trust through openness and understanding. Her training focuses on practical, people-led frameworks that help teams feel more confident and consistent, supporting both aspiring treatment coordinators and established practices looking to enhance their patient experience.

The Patient Journey

Understand how experience, trust and care connect at every stage

Patient enquiries

Responding confidently to email, telephone and digital enquiries, adapting communication to different patient personalities

Consultation & Decision Support

Using behavioural insight and communication techniques to support confident patient decisions

Records, Communication & Visual Tools

Using photography, scanning and digital records to improve understanding and clarity

Financial Conversations

Discussing fees and finance options clearly, confidently and ethically, tailored to individual patient needs

Referral Growth

Creating experiences patient feel confident recommending

Sustainable Practice Growth

Supporting long-term performance, profitability and patient care

Diary Utilisation

Optimising diary flow, reducing gaps and supporting calmer, more productive days

Navigating Difficult Conversations

Managing hesitation, objections and uncertainty using empathy, language and behavioural awareness

Our Approach

We combine decades of real-world dental experience with behavioural insight, including DISC and neuro-linguistic communication techniques to help teams communicate more effectively, adapt to different patient personalities and build trust naturally.

Importantly, we are both still hands-on within practice ourselves. This means everything we share is grounded in the realities of modern dentistry and the patient journey as it exists today. Not theory or outdated models.

Alongside this, we cover the practical use of visual tools such as dental photography and digital records to support clearer conversations, stronger understanding and more confident patient decisions.

Gemma and Mel.