CERTIFIED DENTAL PRACTICE COORDINATOR
At ACE Courses, we recognise that the true success of a dental practice extends beyond clinical excellence — it lies in creating an exceptional patient journey from the very first contact to the completion of treatment.
The Certified Dental Practice Coordinator Programme is designed for forward-thinking practices that want to elevate communication, trust, and conversion rates through structured, empathetic coordination. Over six intensive days, you’ll gain the skills to turn enquiries into treatment opportunities, master effective consultation and follow-up systems, harness digital technology for case presentation, and apply measurable KPIs that drive sustainable growth.
This transformative course empowers coordinators, receptionists, nurses, hygienists, therapists, and managers alike to deliver a seamless, high-quality experience that reflects the very best of modern dentistry.
Eligibility
Suitable for:
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Receptionists
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Existing TCOs
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Dental Nurses
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Practice Managers
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Hygienists and Therapists
6-day programme which will lead to a qualification:
Certified Dental Practice Coordinator
One Principal can attend for free with 3 enrolled staff members
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Melonie Prebble
Melonie qualified in 1995 as a Dental Hygienist and Therapist at The London Hospital. Her
career spans over 30 years in the dental industry. Since qualification she has been enhancing her skills and contributing to the profession.
Predominantly Melonie works in private practice as a dental therapist and provides in house
practice training and consultancy based around preventive practice. Her studies have taken
her abroad on many occasions, and lead to her to attend the Dentsply Sirona Ultrasonic Training Institute (USTI) in Europe and the USA, allowing her to subsequently provide
Cavitron training programmes here in the UK.
Her experience working with a wide range of practices led to an interest in business development skills so, to support this she became qualified as a Master Neuro Linguistic Programming Coach in 2013 and is DISC Flow certified. This additional training enables her
to support professionals and practices in reaching their business goals with a focus on people.
Gemma Seddon
With nearly three decades of hands-on experience in dentistry, Gemma—known to most simply as Gem—has built a career dedicated to elevating patient experiences and empowering dental teams.
Starting her journey as a dental nurse, Gem quickly developed a deep understanding of every facet of dental practice life. Over the past 29 years, she has worn many hats—front of house, management, treatment coordination, and business development—giving her a true 360° perspective on what makes a dental practice thrive.
Today, Gem serves as the Business Development Manager and Patient Coordinator at Alderley Edge Dental, while also supporting clinics across the UK both in person and remotely. Her dual involvement allows her to stay closely connected to the modern patient journey—something she lives and breathes every day.
Through Dental Gem Consultancy, Gem helps dental practices refine their communication, enhance treatment presentations, and build trust through authentic co-diagnosis. Her tailored TCO frameworks and communication training programs are designed for everyone—from aspiring Treatment Coordinators to established clinics aiming to strengthen their patient experience.
The Journey
Recognise the importance of outstanding patient care, experience and service
Guarantee that exceptional customer service is provided within the clinic
Foster an environment that promotes trust and sets a positive tone with each patient interaction
Records
How dental practice coordinators can use modern technology like clinical photographs, intra oral scanning, AI and smile simulation to improve communication and conversions
Creating bespoke treatment plans
Creating trackers and KPIs to monitor progress
Word of mouth recommendations are a powerful marketing tool for our practices. We show you ways to encourage referrals and explore other avenues to grow your clinic, including enhancing patient experiences and implementing rewarding referral programmes.
Conversions
Turn Consultations into Treatments
Understanding patient personalities and improve communication
Queries
Turn email, telephone and whats app queries into Consultations
Improve clinical knowledge to help address clinical queries and educate patients, using cross communication skills
Growth
Increase hourly rates, turnover and profitability of the practice
Finance
Understanding and offering various finance options to patients to improve conversions
Diary spaces
Diary management, including white spaces and DNAs can be reduced effectively
Difficulties
Dealing with rejection, handling objections and building desire
01.
Cohort 1:
Saturday 10th January 2026
Sunday 25th January 2026
Saturday 07 February 2026
Saturday 14 February 2026
Sunday 01 March 2026
Saturday 28 March 2026
Total cost £2160 (inc VAT)
0% interest free payment options available - send us a whats app to arrange this
02.
Cohort 2:
Saturday 23 May 2026
Saturday 13 June 2026
Saturday 18 July 2026
Saturday 25 July 2026
Saturday 08 August 2026
Saturday 15 August 2026
Total cost £2160 (inc VAT)
0% interest free payment options available - send us a whats app to arrange this
Bookings after 28/02/2026 will be at £420 per day (£2520)
03.
Cohort 3:
Saturday 12 September 2026
Saturday 26 September 2026
Saturday 10 October 2026
Saturday 24 October 2026
Saturday 14 November 2026
Saturday 21 November 2026
Total cost £2160 (inc VAT)
0% interest free payment options available - send us a whats app to arrange this
Bookings after 30/06/2026 will be at £420 per day (£2520)
TERMS AND CONDITIONS
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All bookings are taken on a first come first serve basis
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The booking fees are non-refundable and non-transferable