Communication Mastery:
The Science of Connecting and Succeeding with People
(Part 2 of the patient journey course)
Hassan Khan
Hassan is a performance scientist and leadership coach obsessed with unlocking human potential. A former lawyer, competitive cricketer, and alum of both Harvard Business School and the University of Cambridge, he’s spent the last decade mastering the science of peak performance and human behaviour.
He’s coached pro athletes, Fortune 500 companies, and global leaders - from Amazon and Google to the governments of Australia and Pakistan.
Armed with multiple degrees in law, economics, innovation, and business, Hassan blends research backed strategies with real world insight to help people grow, perform and thrive. When not coaching, you’ll find him on the cricket pitch, buried in books or performing mind bending magic tricks in London.
Whether you sometimes feel like an imposter, want to communicate with greater confidence, or simply wish to become more engaging and effective with people….this session is designed to transform the way you connect, lead and influence.
In dentistry, technical skill is only part of the story. Your success is deeply shaped by how well you connect with patients, colleagues and your wider team. This immersive session explores the art and science of impactful communication, with a focus on emotional intelligence, presence, persuasion and the subtle cues that shape how others perceive you.
We’ll explore the science behind first impressions, decode the power of non-verbal language, and explore how to project warmth, strength and authority in equal measure. You’ll learn how to navigate challenging conversations, communicate with clarity and intention, and leave a lasting impression in every interaction.
Communication
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Understanding types of listen (Active and Passive listening)
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Warmth: Handshake, Eye contact and reflective narrative
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Understanding patient led fact finding for future co-diagnosis
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How to communicate and present with clarity, purpose, and impact
Emotional Intelligence
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How to develop emotional intelligence and use it as a superpower in patient care, leadership and influence
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Listen to understand and not respond
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NLP styles
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Mirroring
Non verbal cues
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How to read and manage non-verbal cues to strengthen your presence
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How to express yourself in ways that inspire action and build deep connection
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How to project both warmth and authority in any room
Difficult Conversations
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How to handle difficult conversations with confidence and flexibility
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Dealing with complaints
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Understanding patient led fact finding for future co-diagnosis
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Overcoming objections
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Accepting rejections
Personality types
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Understand different patient personalities and use this to communicate treatment plans to patients
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Summarise and provide solutions
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Closing the treatment plans and converting
Delivery
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Importance of the patient fully understanding the nature of their current dental situation and all aspects of proposed treatment.
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Accepting rejections and moving on
Treatment Planning Course
We recommend (based on delegate feedback) you consider doing this course jointly with our
1-day Treatment Planning Course (click here)
Photography, Whitening & Smile Design Course
We recommend (based on delegate feedback) you consider doing this course jointly with our 1-day Photography Course
Image Gallery
Upcoming Courses
TERMS AND CONDITIONS
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All bookings are taken on a first come first serve basis
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The booking fees are non-refundable and non-transferable